Last updated: September 2026
We want you to be confident buying from us, so returns are deliberately simple. This policy explains the 30-day window, the condition we ask for, and how quickly you get your money back.
30-day return window
You may return your order within 30 days of delivery for a full refund of the product price. The 30 days run from the date the carrier records delivery. If you are returning because the item arrived damaged, faulty, or is not what you ordered, we also cover the return shipping cost.
Condition of returns
To be eligible, the product must be in the condition you received it: clean, undamaged, and complete with its original packaging and any accessories or charging cables that came with it. You are welcome to have tried the product to assess it — we only ask that it has not been used beyond that, and that it is clean when returned.
How to start a return
Returns are easy:
- Email support@corevive.com with your order number and the reason for the return
- We reply within one business day with a return authorisation and the correct return address
- Pack the product securely and send it with a tracked service
- Send us the tracking number so we can monitor the parcel
- We inspect the return and issue your refund within three business days of receiving it
Please do not send returns to the address on the outside of your parcel — that is a fulfilment centre that cannot process returns. Always wait for our return authorisation email.
Refunds
Once your return arrives and passes inspection, we refund the full product price to your original payment method. Refunds are issued within three business days of inspection. Depending on your bank or card issuer, the funds typically appear within 5–10 business days after that.
| Reason for return | Return shipping | What you receive |
|---|---|---|
| Damaged, faulty, or incorrect item | We cover return shipping | Full refund plus original shipping |
| Changed your mind | You cover return shipping | Full refund of product price |
| Item not yet dispatched | Not applicable | Full refund, no return needed |
30-day satisfaction guarantee
We stand behind our products. If you have used your CoreVive trainer consistently for at least four weeks and genuinely do not feel a difference, contact us within 30 days and we will refund you — even if the product has been used. We ask only that you tell us briefly how you used it, because that feedback helps us improve our training guides.
This guarantee applies once per customer and covers one unit of each product.
12-month warranty
If your product develops a fault after the 30-day window, contact us anyway. Our products carry a 12-month manufacturer warranty against defects in materials and workmanship. We will repair, replace, or refund at our discretion, and we will not make you pay return shipping for a genuine warranty claim.
Talk to us
Every return is handled by a person, not a bot. Email support@corevive.com and we will sort it out.