We would like to hear from you
Whether you have a question before buying, need help with an order, or want advice about which trainer suits you, our support team is here. We answer every message within one business day, Monday to Friday.
Support
Email: support@corevive.com
Response time: within 1 business day
Hours: Monday to Friday, 9:00–18:00 UTC
Languages: English
Before you write
Many questions are answered instantly in our guides and policies:
- Shipping Policy — delivery times, rates, tracking, and customs
- Refund and Returns Policy — 30-day returns and the satisfaction guarantee
- Frequently Asked Questions — training, safety, cleaning, and technical questions
- Order tracking — look up the status of a recent order
For order enquiries, include these details
Adding your order number and the email address you used at checkout lets us find your order immediately and answer in a single reply, rather than asking for details first.
If your message is about a faulty product, please attach a photograph. It lets us approve a replacement without asking you to send the item back.